Terms & Conditions

Terms & Conditions
 
Conditions of Sale:
These conditions apply to all orders received and accepted by Fat Free Cakes.  The giving of an order by the customer constitutes acceptance of these terms.
 
The ownership of the goods transfers to the customer upon payment in full of the goods.
 
Contact us:
If you need any further information on an item please either use the "Contact Us" page or email me on fatfreecakes@gmail.com and if you would prefer for us to ring you back then email and include your telephone number.
 
Orders:
As each item is made to order, every effort will be made to make and dispatch them within 5 working days.  Once an order has been placed a confirmation email will be sent to you with expected delivery dates.  All orders will be sent 1st Class Recorded Delivery.  For postage outside of UK will be sent by Parcel Force.
 
Refunds & Returns:
We realise that on occassion a customer may wish to return an item as they are not completely satisfied with it or it has gone missing through the postal system.
 
If you have not received your items within 7 working days after receiving our despatch email, please notify us by emailing fatfreecakes@gmail.com .  We will contact you to establish what you would like us to do eg receive a refund or have a replacement (subject to availability).  If you request a refund this will be paid back to you by the same method used to purchase the item initially. 
 
If you are not completely satisfied with your purchase and wish to return it, please notify us by emailing to fatfreecakes@gmail.com within 7 days of receipt.  Once the items has been returned to us we will isse a refund for the total cost of your order (including the orignal P&P costs) which will be paid back to you by the same method used to purchase the item initially.
 
It is the customer's duty to take reasonable care of the items while in your possession and to return it to us as soon as possible.  The customer is also responsible for the costs of returning the items to us.  As this is your responsibility we recommend you use Recorded Delivery, which makes it easier to trace with Royal Mail should it go missing.
 
At Fat Free Cakes, every effort is made to ensure that your items arrive safely and in one piece, however, we understand that on occassions things can get damaged in transit.  If you receive your order and it is either damaged or defective please notify us by emailing fatfreecakes@gmail.com within 7 days of receipt.  We will contact you to establish what you would like us to do eg receive a refund or have a replacement (subject to availability).  If you request a refund this will be paid back to you by the same method used to purchase the item initially. 
 
Privacy Statement:
Fat Free Cakes is committed to protecting your privacy and will only use the information collected about you in accordance with the Data Protection Act 1998.  Your details will not be passed on to any other third party with the exception of your credit/debit card validation during your purchase.  The personal information will be held securely in accordance with data protection.  In order to process your credit/debit card transactions the bank or card processing agency (Paypal Checkout) may require to verify your personal details.